Orders

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.  Goods are normally dispatched via Royal Mail within 24 hours* and standard delivery takes between 3-5 working days subject to availability of stock.  If you require next day delivery, please email support@gildedfrog.co.uk or call 01628 600576.

Post and Packing for UK

Standard (up to 5 days)

*If we anticipate that we are unable to despatch your order within 3 days of ordering date, we will contact you with an estimated despatch date and offer you the option of cancelling the order.

Returns

If you are not completely satisfied with the goods for any reason, you may return them within 30 days for a full refund or exchange. We can only accept returned items that have not been worn, used or altered.

We recommend that items are sent via registered mail to this address:

Dairy Cottage, Hitcham Lane, Burnham, Bucks SL7 1DP

We cannot accept liability for goods lost or damaged in transport and regret that postage costs will not refunded unless you are returning a faulty item.

Customer helpline number and hours

If you have any queries regarding your order then please call our customer helpline number on 01628 600576

The helpline is manned at the following times:

Mon - Fri: 9:30 - 17:00

Outside of these times, please email: support@gildedfrog.co.uk

Please note: we do not currently have order tracking facilities.  The best way to find out about your order is to call or email us.

Secure Shopping

We process online payments using PayPal. Gilded Frog Ltd does not store any of your card details.

We can, of course, take your personal details over the phone if you would prefer not to shop online. See "Confidentiality" in Terms and Conditions for more details

Please call 01628 600576 Mon to Fri, 9.30 – 5.00 if you would prefer to shop this way.